Our Blog


Auvi-Q Recall Update- Return & Reimbursement

The following information was taken from the Auvi-Q website.

Return & Reimbursement Process

Sanofi is requesting that patients return ALL Auvi‑Q devices. They will reimburse patients for the out‑of‑pocket costs (the price you pay at the pharmacy) incurred to replace their unexpired Auvi‑Q devices with a replacement epinephrine auto‑injector. Also, if you purchased Auvi‑Q devices at a cost that exceeds the cost of your replacement devices, Sanofi will compensate you for the difference, with proof of original and replacement product purchases.

Below are the steps you should follow.

  1. Contact Our Office to Get a Prescription for a Replacement Device
    Keep the pharmacy receipt that details your out‑of‑pocket expense (the price you paid the pharmacy) for your new device.
  2. Call to Arrange for Auvi‑Q Return
    Call 877‑319‑8963 or 866‑726‑6340 to arrange for a return packet to be shipped to you. In approximately five days you will receive a prepaid mailing envelope, which will include a return form and a prepaid mailing label.
  3. Return All of Your Auvi‑Q Devices
    Return ALL Auvi‑Q devices. Sanofi US will reimburse patients for the out‑of‑pocket costs (the price you pay at the pharmacy) incurred to replace their unexpired Auvi‑Q devices with a replacement epinephrine auto‑injector. In addition, if you purchased Auvi‑Q devices at a cost that exceeds the cost of your replacement devices, Sanofi will compensate you for the difference, with proof of original and replacement product purchases.Attach the prepaid return mailing label to the outside of the return envelope and put the package in the mail with your Auvi‑Q devices and proofs of purchase. The prepaid shipping label is pre‑addressed to Sanofi’s recall processor.

Once your devices have been placed in the mail, Sanofi is estimating it will take 30 days for processing and for you to receive your check.